LM88 Privacy Policy — Your Data, Explained Clearly

Definitions

"LM88", "we", "us" and "our" refer to the operator of the LM88 gaming platform and services. "Player", "you" and "your" refer to any natural person who accesses or uses LM88, whether as a registered account holder or an unregistered visitor.

"Personal data" means any information that identifies or can reasonably identify a living individual, including name, identification number, contact details, financial information, device identifiers and behavioural data generated through use of LM88.

"Processing" includes any operation performed on personal data, such as collection, storage, use, disclosure, retrieval, deletion or transfer. "Service providers" are organisations engaged by LM88 to support defined operational functions, including payment processing, KYC verification, fraud screening and technical infrastructure.

Data We Collect

LM88 collects personal data through account registration, payment transactions, account activity and platform use. The categories and their sources are described below.

Legal Basis for Processing

LM88 processes personal data only where a defined legal basis exists. The primary bases applicable to LM88 are:

• Contractual performance — processing necessary to register your account, accept wagers, process deposits and pay out winnings under the player agreement.
• Legal obligation — processing required to satisfy identity verification, anti-money-laundering, fraud prevention and responsible-gambling obligations under applicable requirements.
• Legitimate interests — processing used for security monitoring, fraud screening, internal analysis, service improvement and responsible-gambling assessments, where your fundamental interests do not override those purposes.
• Consent — processing for marketing communications, profiling for personalised promotions or optional cookies, where you have given clear, specific and freely given consent that can be withdrawn at any time.

Where processing is based on consent, withdrawal does not affect the lawfulness of processing that occurred before withdrawal. You may exercise your consent choices through account settings or by contacting support.

How We Use Your Data

LM88 uses personal data for the following defined purposes:

• Creating and maintaining your LM88 account and verifying access credentials.
• Processing deposits and withdrawals via Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank and Hong Leong, and via cryptocurrency methods including BTC, ETH and USDT.
• Administering bonuses, promotions and loyalty programme benefits in accordance with applicable terms.
• Providing customer support through live chat and email, including resolving complaints and account queries.
• Conducting security monitoring, fraud detection and anti-money-laundering screening.
• Assessing responsible gambling risk and applying player-protection measures including deposit limits, session monitoring and self-exclusion.
• Improving platform performance, fixing defects and analysing aggregated usage patterns to enhance the player experience.
• Sending service-related communications such as account notifications, security alerts and policy update notices.
• Sending promotional communications to players who have consented to receive them, subject to an ongoing right to unsubscribe.

Payment Data and Identity Verification

Financial data collected during deposits and withdrawals is used to execute the transaction, match payment records to the registered account and screen for irregular patterns. Transaction data relating to deposits made through Maybank, CIMB, Public Bank, Hong Leong, FPX or e-wallets such as Touch 'n Go eWallet and GrabPay is processed in MYR and stored in secure systems with access restricted to authorised personnel.

Before processing a first withdrawal, or where LM88 has a legitimate basis for a further check, we may request identity documents, including a MyKad or comparable government-issued identification. Verification documents are assessed for authenticity and stored for the period required by our retention schedule, after which they are deleted.

Full payment card numbers, CVV codes and complete bank account credentials are never stored by LM88. Payment processors used by LM88 operate within their own security frameworks. We retain transaction identifiers and partial account references to the extent required for reconciliation and legal compliance.

Sharing and Disclosure of Personal Data

LM88 does not sell personal data. We may share personal data with the following categories of recipient where disclosure is necessary for a defined purpose:

• Payment processors and e-wallet operators — to execute deposit and withdrawal transactions in MYR through FPX, DuitNow and similar channels.
• Identity verification providers — to confirm that documents submitted during KYC reviews are genuine and consistent with account information.
• Fraud and security screening services — to identify suspicious transaction patterns, device anomalies or coordinated account behaviour.
• Cloud infrastructure providers — to host and maintain the LM88 platform on secure servers, subject to data-processing agreements.
• Analytics and performance providers — to analyse aggregated, pseudonymised usage data for service improvement, subject to restrictions on direct identification.
• Regulatory or law-enforcement bodies — where disclosure is required by applicable legal obligation, court order or a legitimate request from a competent authority.

Where personal data is transferred to a service provider, we require contractual commitments from that provider concerning data security, purpose limitation and permissible sub-processing. We do not transfer personal data to a country that lacks adequate protections without applying appropriate safeguards.

Cookies and Tracking Technologies

LM88 uses cookies and similar tracking technologies to support platform functionality and to understand how the service is used. The categories in use are:

• Strictly necessary cookies — required for session management, authentication and security functions. These cannot be disabled without affecting the ability to access LM88.
• Performance and analytics cookies — used to measure page load times, error rates and navigation patterns using aggregated, pseudonymised data.
• Functional cookies — used to remember your preferences such as display settings or recently accessed game categories.
• Marketing and profiling cookies — used, with your consent, to identify whether you have previously visited LM88 and to support relevant promotional communications.

You may configure your browser to reject or delete cookies, though doing so may affect session continuity and access to certain features. Consent for non-essential cookies may be managed through the cookie preference tool displayed on first access or through your browser settings.

Data Retention

LM88 retains personal data for as long as the defined purpose remains active, a legal obligation requires retention, or a legitimate operational interest applies. The following general periods guide our retention practices:

• Account registration and identity verification data: held for the duration of the account and for a defined period after closure, as required for compliance and dispute resolution.
• Financial transaction records: retained for the period required by anti-money-laundering obligations and payment reconciliation requirements.
• Support communications: retained for the period required to resolve disputes and for internal quality review.
• Technical and device data: retained for a shorter period consistent with security monitoring needs.
• Marketing consent records: retained until consent is withdrawn, after which marketing communications will cease.

When the applicable retention period ends, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised data may be retained for statistical analysis.

Your Privacy Rights

Subject to applicable law and the specific circumstances of your request, you hold the following rights in relation to your personal data processed by LM88:

Rights requests should be submitted to LM88 support at [email protected] — displayed as plain text only and not a clickable link. Include your registered account username, a description of your request and, where identity confirmation is required, the information reasonably needed for us to verify your identity before acting on the request.

Children, Minors and Under-21 Access

LM88 services are intended strictly for adults aged 21 years and above. LM88 does not knowingly collect, store or process personal data relating to individuals under the age of 21. Account registration requires confirmation of age, and identity verification may be used to confirm that a player meets the minimum age requirement.

If a parent, guardian or concerned party believes that a person under 21 has accessed or registered with LM88, they should contact our support team immediately. Upon receiving a credible report, LM88 will investigate, close the account if the concern is confirmed and delete the personal data of the minor as promptly as the circumstances permit.

Security Measures

LM88 applies technical and organisational security measures appropriate to the sensitivity of the personal data processed. These include:

• TLS encryption for all data transmitted between your device and the LM88 platform.
• Access controls restricting internal visibility of personal data to authorised personnel with a defined operational need.
• Two-factor authentication options for player accounts and for LM88 internal systems handling sensitive records.
• Regular security reviews, including testing of authentication controls and review of access logs.
• Data-processing agreements with service providers requiring equivalent security standards.

No security control eliminates risk entirely. You are responsible for protecting your own account credentials. Use a strong, unique password, enable available authentication features, and contact LM88 support promptly if you notice unfamiliar account activity or believe your credentials have been compromised.

Policy Changes and How to Contact Us

This Privacy Policy may be updated from time to time to reflect changes in LM88 data practices, service features, payment arrangements, legal requirements or operational procedures. The updated policy will state the date on which it takes effect. Continued use of LM88 after that date constitutes acknowledgement of the revised policy.

For significant changes that affect the basis on which personal data is processed, LM88 will take reasonable steps to draw attention to the update, such as displaying a notice within the platform.

Privacy-related enquiries, data subject rights requests and data breach concerns may be directed to LM88 at [email protected] — displayed here as plain text only, not a clickable email link. Please include your LM88 account username and a clear description of your concern. Do not include your account password or one-time security codes in any communication.